Wine & More NZ Ltd trading as WineCraft
If you wish to buy wine from us or use our website you can only do so on these terms and conditions, and by registering on the website or ordering via email or phone you are agreeing to be bound by them. We may change these from time to time by updating this page.
We are committed to the quality of our wines. If you buy any of our wines and you don't like a bottle, we will offer you another bottle or credit you the purchase price of that bottle within 90 days of purchase. If you have bought a whole case of one particular wine which you don't like, and provided you have only opened one bottle from the case, then we will replace the whole case with another product or refund you the purchase price, as soon as we have collected the rest of the wine from you.
Delivery charges vary depending on the delivery area and how many cases you order. We also charge extra for rural delivery. Delivery charges are calculated by our delivery calculator on checkout. We reserve the right to add to this charge if for any reason our costs of delivering to your address are higher than calculated. Delivery times vary between regions but we will have your goods delivered to you within 5 working days of your payment clearing and usually much quicker. We will contact you if for any reason we cannot deliver your goods in 5 working days. At that point, you may decide to cancel your order for a full refund or wait for your goods to be delivered. If you check the Authority to Leave box during checkout and you are not home when we deliver we will leave the wine in what we think is a safe place outside your house. If we can't find a safe place we will take the wine back and deliver it another time. You can provide us with some instructions on delivery when you checkout from our website or when you email us your order. We can also deliver to your workplace if that is easier.
If we leave your wine outside your house and the wine gets stolen, provided the wine was not outside your house for more than 24 hours, we will ship you replacement wine free of charge, providing you notify us within 14 days.
In the event that any of the bottles in your case are damaged, please let us know within 14 days and we will ship you replacement bottles or issue you with a full refund.
If you order wine from us and we run out of stock, we may change some of the bottles without asking you. We will always change the bottles for equivalent or better quality bottles. If you ever have cause to disagree with our choice of replacements, we will take back the bottles and give you a credit, no questions asked. If we don't feel we can offer a suitable replacement we will ship your order without the products we can't supply.
If you need to claim under our customer commitment, notify us by email on email@example.com
If you are dissatisfied with our performance in any way, please contact us immediately at firstname.lastname@example.org
At WineCraft, we deal with all enquiries fairly, confidentially and quickly. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved.
Our customer commitment is here for the good of all of our customers. If we feel that it has been abused, we reserve the right to close your account, by inactivating it, once we have met our obligations under this commitment. If we do inactivate your account, and you choose to make another purchase, whether through that account or any other, then our obligation to you for any claim will be limited to your statutory rights and we will not be bound to deliver our full Customer Commitment.
All prices are quoted in New Zealand Dollars. Delivery in addition to the product price. All prices include GST.
We use a number of price comparisons in our emails and on the website.
WineCraft.nz sell a number of wines that are not widely available elsewhere in New Zealand. We directly import from overseas or source directly from wineries and growers in New Zealand under an exclusive label. The Estimated Retail Price is the price we believe a similar product would cost if it went through the traditional supply chain of winery → wholesaler/importer → retailer. We believe the Estimated Retail Price is a good indication of what similar quality wines are retailing for in New Zealand.
When we sell products that are available from other retailers in New Zealand we may use an Elsewhere Price Comparison. In this case, the Elsewhere Price will be the price at which the same wine is available for sale from another New Zealand retailer. We will only compare our prices with national retailers or other retailers who will distribute their products throughout New Zealand. In all other ways, we will endeavour to make sure the Elsewhere Price is a fair reflection of what the wine sells for in New Zealand. If many retailers sell the wine we will use an average Elsewhere Price rather than simply citing the most expensive place you can buy that wine.
"Our price was" represents a previously advertised, non-discounted price available from WineCraft.nz for at least 21 consecutive days in the last 3 months. The new discounted price will not be active for more than 28 consecutive days without itself becoming the new non-discounted price.
We accept payment by Visa, Mastercard and direct credit to our bank account. All payments will be processed in NZD.
We will not ship goods until your payment has cleared.
We reserve the right to terminate any special offer at any time, without notice.
We will not sell wine to anyone who isn't 18 years old or over. By placing an order you confirm that you are at least 18 years old.
If you are buying a case of wine as a gift - the recipient must also be over 18 years old.
If on delivery we are in any doubt about the age of the recipient, we will request some form of ID. If the person receiving the wine is unable to produce the appropriate ID, unfortunately, we will be unable to leave the wine.
If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us as soon as possible. You may choose either to return the whole case or just the affected bottles for a refund.
You must notify us of all wines which are due to be returned for any of the reasons stated in this clause within 14 days from delivery of the wine, otherwise you cannot rely on Clause 4a above.
All refunds and reimbursements under Clause 4a will be paid within 30 days of you notifying us of your wish to return wine under that clause, provided the wine has been collected by our carrier.
Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty goods.
Purchases may be cancelled free of charge before they are shipped away. In this instance, refunds will be processed within 30 days of you notifying us.
We warrant that the wines will be of satisfactory quality and fit for their general purpose.
You agree that Wine & More NZ Ltd will be not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
We will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.
Customers should also be aware of the following inherent risks and warnings:
Alcohol should be consumed in moderation.
A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
Red wine, in particular, may cause staining if spilt so extra care should be taken.
Sparkling wines and champagnes can be volatile due to the build up of gasses extra care should be taken when opening these.
We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.
WineCraft.nz may change or add to these terms and conditions for security, legal or regulatory reasons.
Relevant New Zealand law will apply to these terms and conditions and the relevant courts of New Zealand will have exclusive jurisdiction.